DeepSeek offers user refunds after suffering another major outage

South China Morning Post·October 15, 2026 at 12:55 PM

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Chinese artificial intelligence firm DeepSeek apologised and promised compensation to users after its services suffered a nearly five-hour outage on Thursday. DeepSeek will issue users a full refund for any consumption between October 8 and October 14 in the form of credits, according to a notice posted on the Hangzhou-based start-up’s application programming interface (API) platform. DeepSeek’s namesake chatbot and API services for its V4 Pro and V4.1 Flash models went offline on Thursday...

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DeepSeek offers user refunds after suffering another major outage

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